Quality Scotland is a charitable organisation established in 1991 with a vision to make excellence a national characteristic of Scotland’s businesses in the private, public and voluntary sectors. Quality Scotland’s growing list of 200 members now includes blue chip companies such as Standard Life and the Royal Bank of Scotland, as well as ambitious SMEs and a range of public and voluntary organisations.

The diversity of its membership highlights the relevance of what they offer to a wide cross-section of the economy. The members have a shared belief in the value of organisational excellence, and a drive and commitment to improve their organisation’s performance.

Quality Scotland assists organisations with their continuous improvement journey and helps them to understand their business in such a way that they will generate strengths and areas for development which can be built in to improvement plans and strategies.

The Business Challenge

With the majority of its resources based centrally, Quality Scotland recognised the need to develop an electronic tool which would enable its two day EFQM (European Foundation of Quality Management) training course to be accessed online, particularly for organisations in rural and remote communities.

After attending an e-learning event and hearing about Interface’s free service, Quality Scotland met with the team to discuss how e-learning solutions could be developed.

Due to Quality Scotland’s specific requirements, Interface facilitated introductions to Jacky McMillan, Section Leader of North Highland College (NHC) Online.  The College in Thurso has already undertaken significant work in relation to developing e-learning solutions and designing interactive online learning tools.

Jacky MacMillan, NHC Online comments: “NHC Online is at the forefront of developments in online learning and we are very pleased to be able to share our knowledge with Quality Scotland in this way. With a large and rural catchment area, online solutions are crucial to ensuring our students have an effective, engaging and equivalent learning experience. This has enabled our team to develop the expertise needed to deliver flexible and innovative solutions to our clients.”

North Highland College has developed online learning solutions for a range of private and public partners including Scottish Funding Council, Learn Direct Scotland and Ness Foundation. In addition it has also been successful in delivering hospitality MAs online. Other clients include Learn Direct & Build and VisitScotland.

The Solution

Through working with Interface, a Knowledge Transfer Partnership associate was recruited with the responsibility for developing web based blended and online learning materials for an existing course.

The new online material engages students, encouraging them to communicate effectively, share opinions and experiences, and further develop theories and examples presented to the learner though interactive high quality learning content and associated activities in a real time situation. This is a new development within the European quality community and of strategic importance to the company.