Accessibility statement for the Interface - The knowledge connection for business website (www.interface-online.org.uk)
 

This website is run by Interface. We want as many people as possible to be able to use this website, and we want this site to be as accessible as possible. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen

 

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.
 

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website are not fully accessible:

  • some parts may not be fully compatible with screen readers (currently under testing)
     
  • you may not be able to access all content using the keyboard alone (currently under testing)
     
  • you may not be able to change colours, contrast levels and fonts using browser settings (currently under testing)
     
  • you may not be able to navigate most of the website using speech recognition software (currently under testing)
     
  • videos with audio content are not captioned
     
  • some older PDF documents (for example case studies) are not fully accessible to screen reader software
     
  • some older news stories, blogs and case studies content types do not have a text alternative, so people using a screen reader cannot access the information
     
  • ‘Contact us’ webform Captcha - we are unable to fix this as the code comes from a module written by the Drupal community, this means that anything we change will be lost as soon as the module is updated to the latest version.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please contact us via email marketing@interface-online.org.uk or call 0845 013 0536. We’ll try and respond as quickly as possible, but this will be no more than 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, please let us know and email marketing@interface-online.org.uk  We’ll do our best to respond as quickly as possible but this will be no more than 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) directly.

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website
 

Contacting us by phone using British Sign Language

British Sign Language service

contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week. 

contactSCOTLAND-BSL service details

 

Technical information about this website’s accessibility

Interface is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 AA standard, due to the non-compliances listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria.

  • some parts may not be fully compatible with screen readers (currently under testing)
     
  • change colours, contrast levels and fonts using browser settings (currently under testing)
     
  • navigate most of the website using speech recognition software (currently under testing)
     
  • 2.4.4 Link Purpose (In Context)
    Homepage: Empty links in the lightbox overlay
    This comes from a contributed module for the home page slider and therefore we are unable to fix it. This component is provided by a third party and unfortunately, we have no control over it, but we are investigating alternative solutions for this.
     
  • 2.1 Keyboard accessible
    You may not be able to access all content using the keyboard alone (currently under testing)
     
  • 1.3.5 Identify Input Purpose
    Contact us webform captcha - we are unable to fix this as the code comes from a module written by the Drupal community, this means that anything we change will be lost as soon as the module is updated to the latest version.
     
  • 4.1.2 Name, Role, Value
    Some older PDF’s and Word documents are not fully accessible to screen reader software. From September 2020 onwards any new PDFs or Word documents we publish will meet accessibility standards.
     
  • Non-text Content (Level A)
     
  • Some older news stories, blogs and case studies do not have a text alternative, so people using a screen reader cannot access the information. From September onwards any new pieces of content we publish will meet accessibility standards.
     
  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images as soon as possible. When we publish new content, we’ll make sure our use of images meets accessibility standards.
     
  • 1.2.1 Audio-only and Video-only (Prerecorded)
    Not all video will have subtitles or subtitles that identify all speakers as well as noting other significant sounds e.g. laughter.
     
  • 1.2.2 Captions (Prerecorded)
    Pre-recorded videos published before 23 September 2020 do not include captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they are not essential to providing our services. Any new videos we publish after 23 September 2020 will meet accessibility standards.
     
  • ‘Contact us’ webform Captcha - we are unable to fix this as the code comes from a module written by the Drupal community, this means that anything we change will be lost as soon as the module is updated to the latest version.
     
  • This website links to third-party, external websites or services that may not be fully accessible.

 

We aim to improve our website's accessibility on a regular and continuous basis. We are working to fix the issues listed above by September 2021.

See below on how we are improving our site accessibility. 

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix. 
 

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

 

How we tested this website

This website was last manually tested in September 2020.

Tests are carried out using WebAIM WAVE Web Accessibility Evaluation Tool.

 

What we're doing to improve accessibility

We are providing internal training and guidance documents to all content editors to ensure that any new content is accessible. We will be reviewing our website on a regular basis and updating this statement accordingly. We are continually working on our content and finding ways to make the site more intuitive and easier to navigate.

Accessibility improvements, bug fixes and development work to fix issues will be recorded to keep a record of work completed.

 

Our approach to website accessibility testing

We manually tested the main primary navigation pages and the last ten blogs, news stories, case studies published on the website. This is currently approximately 550 webpages.

 

Preparation of this accessibility statement

This statement was prepared on 18 September 2020. It was last reviewed on 22 September 2020.

This website was last tested on 18 September 2020. The test was carried out by the Marketing and IT team members.

We use the WebAIM WAVE Web Accessibility Evaluation Tool.